Remote Technical Support & Diagnosis
First step to this process is to call our office and speak with a technician prior to downloading and using the remote support client. This is important as if the tech is not aware of your support needs, no one will help you. Also, it needs to be determined if remote support is needed first.
Once remote support has been determined, follow the steps for Internet Explorer or Firefox to download and run the remote client.
Instructions for using Firefox
1. Click the download button.
2. Click "Save As" and it should download to your My Documents/Downloads folder. If it asks you where to save the file, choose My Documents or your Desktop and remember where you saved the file.
3. Browse to your My Documents/Downloads folder or wherever you saved the file and double click it to run the file.
3a. If Windows gives you the following warning, choose to Run the program.
4. Inform the technician of the ID and Password the program will randomly generate.
5. Sit back and enjoy.
Instructions for using Internet Explorer
1. Click the download button.
2. Click "Run" and it should download and run the file.
2a. If Windows gives you the following warning, choose to Run the program.
3. Inform the technician of the ID and Password the program will randomly generate.
4. Sit back and enjoy.
If you have a possible simple issue that could be simply resolved or an issue you'd like to show us without bringing in your PC or debating if you need an onsite call, you can use our remote support option. Click the image to find out how.
This is an example website done in XHTML. Time involved in creating the template, custom graphics and adding content is about 4 - 7 hours of time involved. Total cost being between $300 - $500 for the site at my rate of $75 per hour. If you are interested in having me do work for your website, contact me.
